How clients opt in to SMS

Last updated 17 August 2026

This page documents, for carrier and campaign review, exactly how a 22labs client consents to receive SMS notifications — and how they decline without losing anything.

In one line. SMS is an optional extra offered during onboarding, after a client has already signed up. It is presented on its own screen, the box is unchecked, and a client who leaves it unchecked receives the identical service with notifications by email.

Who receives messages

Only our own business clients — the owner of a business that has engaged us to operate an AI voice agent on their phone line. Messages tell that owner about activity on their own account: a missed call, the caller's details, a booked appointment. We do not send marketing messages, and we do not message members of the public, website visitors, or our clients' customers under this campaign.

The opt-in flow, step by step

1

The client signs up

A business owner contacts us, agrees to the service, and signs our AI Voice Agent Services Agreement. Nothing in that agreement opts them in to SMS, and signing it is not consent to receive messages. Section 4.5 of the agreement states this explicitly.

2

Onboarding form — a separate, optional question

After signing, the client completes an onboarding form to configure their agent. One question, presented on its own and separate from any required terms, offers SMS notifications. The checkbox is unchecked by default and the form submits normally whether or not it is ticked.

As it appears on the onboarding form

Optional — text me updates. I agree to receive recurring automated SMS text messages from 22labs (twentytwolabs, LLC) at the mobile number above, about missed calls, caller details and bookings handled by my agent.

Consent is not a condition of purchase or of using our service — leave this unchecked and we'll email you instead. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms of Use.

3

Either choice completes onboarding

Box ticked Client receives SMS notifications. We record the consent, the mobile number, and the date and time it was given.
Box left unchecked Client receives the identical notifications by email. Same service, same price, same terms. No follow-up asking them to reconsider.
4

Confirmation and opting out

A client who opts in receives one confirmation message:

22labs: You're now opted in to call and booking alerts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Replying STOP to any message ends them immediately and permanently, with one confirmation and nothing after. Replying HELP returns our contact details. A client can also email hello@22labs.app. Opting out never affects the service, its price, or any other term. A client who later texts START is re-subscribed.

Sample messages

Every message names 22labs and carries an opt-out. Variable content is shown in brackets.

Consent records

For every client who opts in we retain the mobile number, the date and time consent was given, the exact wording shown at the time, and the method used. These records are available to carriers on request.

Data handling

Mobile numbers are used only to send the notifications described above. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors in support services, such as our messaging provider, is permitted solely to deliver the messages. Full detail is in our Privacy Policy.

Contact

twentytwolabs, LLC (trading as 22labs), 131 Continental Dr, Suite 305, Newark, Delaware 19713, United States — hello@22labs.app