Terms of Use

Last updated 16 August 2026

These terms govern your use of this website. They are not the agreement that governs our service — if you become a client, that is a separate signed contract, and it takes precedence.

1. Who we are

This site is operated by twentytwolabs, LLC, a Delaware limited liability company, trading as 22labs, with its principal address at 131 Continental Dr, Suite 305, Newark, Delaware 19713, United States. "We", "us", and "our" mean that company.

By using this site you accept these terms. If you do not accept them, please do not use the site.

2. This site is informational

Everything here — descriptions of what our agents do, pricing shown, and the demonstration agent — is provided for information. It is not an offer capable of acceptance, and it does not create a contract between us. We may change or remove anything on this site at any time.

3. The voice agent on this site

The agent you can talk to here is a demonstration. Three things follow from that:

• It is AI, and it is not deterministic. It runs on large-language-model technology and can produce answers that are inaccurate, incomplete, or simply wrong. It will tell you it is an AI.
• Nothing it says binds us. Any price, availability, timeline, commitment, or advice it gives is not a quote and not an agreement. Only a signed services agreement does that.
• It may be recorded and transcribed. Conversations may be recorded, transcribed, and logged by us and by the platforms we use, as described in our Privacy Policy.

Please do not give the agent payment card details, government identifiers, health information, or anyone else's personal information.

4. SMS notifications (optional)

SMS text notifications are an optional feature. Accepting these Terms does not opt you in to text messages and does not give consent to receive them. Nothing in this section creates that consent.

Consent is given separately and only by an affirmative act — ticking the unchecked SMS box on our onboarding form (documented at 22labs.app/sms-opt-in.html), or texting a keyword such as START to our number. You can use the Service, become a client, and receive every notification by email without ever agreeing to SMS. Consent to receive text messages is not a condition of purchase or of using the Service.

If you do opt in, you agree to receive recurring automated text messages from twentytwolabs, LLC (22labs) about activity on your account — such as a missed or unanswered call, caller details, a booked appointment, or a summary of agent activity. In that case:

• Message frequency varies with activity on your account.
• Message and data rates may apply, and are your responsibility.
• Reply STOP to any message to opt out, or HELP for assistance. You can also email hello@22labs.app.
• Carriers are not liable for delayed or undelivered messages.
• You confirm the mobile number you give us is yours, or that you are authorised to receive messages at it, and you will tell us if it changes or is reassigned.

Opting out of SMS does not cancel the Service and does not affect any other part of your relationship with us; it only stops the text messages. See our Privacy Policy for how we handle your number.

Separately, if we configure your agent to send text messages to your callers on your behalf, you are solely responsible for obtaining any consent those messages require under the Telephone Consumer Protection Act and other applicable law, and you indemnify us for claims arising from a failure to do so, as set out in your services agreement.

5. Acceptable use

Please do not:

• use the site or the agent unlawfully, or to harass, deceive, or harm anyone;
• submit anyone else's personal information without their permission;
• attempt to disrupt, overload, probe, or gain unauthorised access to the site or the systems behind it;
• scrape, copy, or systematically extract the site's content or the agent's output for the purpose of building a competing service;
• misrepresent who you are, or submit deliberately false enquiries.

We may block access to anyone who does these things.

6. Our content

The site, its content, design, and the configurations, prompts, and workflows behind our agents belong to us. You may read and share links to the site. You may not copy, adapt, or reuse its content commercially without our written permission. Third-party names and logos shown on this site belong to their respective owners, and their appearance indicates the technology we build on, not partnership, endorsement, or affiliation.

7. Third-party services

The site depends on services we do not control, including Vapi, Twilio, large-language-model providers, FormSubmit, Netlify, and Stripe. We are not responsible for their acts, omissions, outages, or changes, or for any resulting interruption. Any links to other websites are provided for convenience and we are not responsible for their content.

8. No warranties

The site and the demonstration agent are provided "as is" and "as available", without warranties of any kind, express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or uninterrupted or error-free operation. We do not warrant that the site will meet your requirements or operate without interruption or error.

9. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, revenue, business, data, or goodwill, arising out of or relating to your use of this site — including any action you take or do not take in reliance on something the demonstration agent said. Our total aggregate liability arising out of or relating to this site will not exceed one hundred US dollars (USD $100).

Nothing in these terms excludes liability that cannot lawfully be excluded.

10. Becoming a client

If you engage us to build and operate an agent for your business, that relationship is governed by a separate AI Voice Agent Services Agreement signed by both parties. It sets out the service, fees, cancellation, data handling, and liability, and it prevails over these terms to the extent of any conflict. Nothing on this site varies it.

11. Governing law and disputes

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. You and we consent to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute arising out of your use of this site. If you are a client, the dispute-resolution provisions of your signed services agreement apply instead.

12. Changes

We may update these terms. The date at the top shows when they last changed, and continuing to use the site after a change means you accept the updated terms.

13. Contact

Questions about these terms: hello@22labs.app, or twentytwolabs, LLC, 131 Continental Dr, Suite 305, Newark, Delaware 19713, United States.